In this course, you’ll learn how to route conversations to the right work queues (inboxes) inside Front so the right conversations get to the right people faster. Front can automate routing to reduce response times and ensure conversations don't fall through the cracks; whether you want to automatically route client messages to their account manager, distribute your support queue evenly across 10 agents, or finally understand who should own the reply to a customer.

By the end of this lesson, you'll understand how setting up a routing workflow can help power your business — and, if you’re up for it, you’ll even have your very first automatic routing rule in place.